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Your Rights and Our Legal Commitments

Before you open an account on saiexch24, we want you to understand the legal conditions that govern your use of this platform — your rights, your obligations and…

Jurisdiction-Based AccessAccount Holder RightsData Retention PolicyDispute Resolution ProcessTerms Governing UPI and Paytm Transactions
saiexch24 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a concern about how your account data is handled, or a formal dispute you need…

Email — Legal Team Send your legal query, account dispute or data-access request to our dedicated legal email…
Live Chat — Policy Questions Our live chat agents can clarify policy wording, explain what a clause means for…
Formal Written Request For data deletion or account-closure demands under applicable law, submit a written request via…
HOW WE HANDLE YOUR DATA

Six Ways We Protect Your Account and Data

From the moment you open an account, saiexch24 applies defined security and retention practices to your personal and financial data.

Data Collected at Registration

We collect only what is necessary: your name, contact details and payment method identifiers such as your UPI handle or Paytm-linked number. We do not store full payment credentials on our servers.

Cookie Policy and Consent

Cookies on saiexch24 serve session management, fraud detection and preference memory. You can adjust cookie permissions from your browser settings at any time; functional cookies cannot be disabled without affecting login.

Account Security Measures

Every account is protected by password hashing, session tokens and optional two-factor authentication via SMS. We flag unusual login patterns — such as a new device or unfamiliar region — and may prompt re-verification.

Data Retention Period

We retain account records for as long as required by applicable financial regulations in your jurisdiction. After the statutory period expires, identifiable data is deleted or anonymised in line with our internal retention schedule.

Who Can Access Your Data

Access to your personal data within our organisation is restricted to roles that need it for account management, payment processing or legal compliance. We do not sell your data to third-party marketers.

How to Request Changes or Deletion

You may request a copy of your stored data, correction of inaccuracies or full deletion by contacting our legal team by email with account verification. We will confirm receipt and act within the applicable statutory window.

Common Legal Questions About Your Account

The questions below cover the legal aspects our account holders ask about most often — from data rights and cookie use to what happens if terms change or your account is closed. If your question is not listed, reach out to our legal team directly.

Access depends on the laws applicable in your specific state or territory. Where local law permits platforms of this nature, you may proceed. It is your responsibility to confirm that access is lawful in your location before opening an account.

Upon account closure, we retain your records for the period required under applicable financial and anti-fraud regulations. After that statutory period, identifiable personal data is deleted or anonymised according to our retention schedule.

Any update to our terms is published on this page with the effective date clearly stated. If you continue using the platform after that date, you are considered to have accepted the revised terms. Material changes may also be communicated via email.

Yes. Our legal terms apply uniformly across all payment methods. Whether your deposit route is UPI, Paytm or PhonePe, the same conditions govern your account — no payment method receives preferential or reduced-obligation treatment.

Send a written dispute to our legal team email with your account ID and a clear description of the issue. We acknowledge within 24 hours and aim to resolve substantive disputes within 7 working days, following our stated dispute-resolution process.

Yes. Submit a data-access request to our legal team by email with identity verification attached. We will compile and send you a readable copy of your stored personal data within the period required by applicable data-protection law in your jurisdiction.

We may suspend or close an account if activity breaches our terms, if we receive a lawful instruction from an authority, or if access from your region is no longer permissible under local law. You will be notified where legally possible.